FAQ

Our Platter boxes require at least 24 hours and our grazing tables require at least 5 days notice however, if you require this sooner, please give us a call 0481974842.

We offer delivery across Melbourne, however the delivery fee will differ depending on the drop-off suburb. We also offer pickup at our Melbourne CBD location.

All grazing box orders can be placed on our website. If you are looking for something that is not on our online store, please contact us either via phone or email so we can arrange something for you.

For any grazing table bookings, you can either order online or use our Grazing Table form, and we’ll be in touch within 24 hours. If you need something sooner, please call us. 

Please note that if you don’t hear back from us within 24 hours, we’d recommend checking your junk folder, or you can always contact us via DM on our Instagram page, @platterandco.melbourne.

We accept payment via credit/debit card, bank transfer, PayPal and Afterpay. You can choose your payment option at checkout. If you wish to pay cash, please contact us. 

All grazing box orders must be paid via our website at the time of ordering. If you wish to order and pay another way, please get in touch.

Our grazing tables require a 50% non-refundable deposit to confirm your booking date, and the remaining 50% is required 72 hours before your event. If the remaining amount is not paid within 72 hours of the event, your booking may be cancelled. 

Absolutely! We cater for gluten free, dairy free, nut free, vegan and vegetarian options. Just make sure to let us know there are any special requirements when placing your order.

We know plans can change at the last minute and that’s okay! We require 24 hours notice if you need to cancel your order. Please note though that orders are non refundable but we are happy to issue a credit for you to use another time.

When you use our Grazing Table form, we’ll get back in touch within 24 hours to confirm if the date you require is available. If so, we will then send an invoice, and once the 50% non-refundable deposit has been paid, your booking will be confirmed. The remaining balance will be due 72 hours before your event.

We will arrive at your event up to 2 hours before the start time to set up the table. We will supply everything you need for the day, and the best part is that everything is disposable or recyclable, so clean-up is easy and nothing needs to be returned to us.

If you have requested hot food, we require a fully functioning kitchen.

If you’re after other food options, we offer a range of add-ons and you can check out our add-ons page here. If there is something you have in mind that isn’t included in our add-ons, simply let us know and we’ll do our best to accommodate!