Refund policy

This policy covers cancellations and refunds for Platter and Co grazing boxes, grazing tables, canapés and add-ons. If you have a question about your order, call or text us on 0481 974 842 or email hello@platterandco.com.au.

Cancelling a grazing box order

• Orders due Tuesday to Friday: you can cancel up to 24 hours before your order is due to be prepared. If you cancel within that 24-hour period, you will not be eligible for a refund.
• Orders due Saturday, Sunday or Monday: you need to cancel by 2pm on the Friday before. If you cancel after this, you will not be eligible for a refund.

Grazing tables and event catering

• A 50% non-refundable deposit confirms your booking.
• The balance is due 72 hours before your event. If it is not paid by then, your booking may be cancelled.

How to cancel

Reply to your confirmation email, email hello@platterandco.com.au, or call or text 0481 974 842. Please include your name and the date of your order.

If something isn't right

If you are not happy with a particular item, please let us know. Refunds only apply if you tell us by 9pm on the day your order is picked up or delivered. To request a refund, reply to your confirmation email or email hello@platterandco.com.au, and include as much detail as you can so we can sort it out quickly:

• Your full name and the email or phone number you ordered with.
• The date of your order and what you ordered.
• Photos of any damage or issue with your order.

How refunds are paid

If a refund is approved, it can take up to 10 business days to reach your account. If you haven't received it after 10 business days, please check with your bank first, as there is often some processing time before a refund shows. If it still hasn't arrived, contact us and we'll look into it.